Cart is empty Refund and Return Policy
Last Updated: August 2026
Thank you for shopping with Bajaar. We want you to have a smooth and reliable shopping experience. This Refund and Return Policy explains when a product may be returned, exchanged, or refunded after a purchase made through our website.
1. Returns
You may request a return if the product you received is:
- Damaged or defective
- Incorrect or different from the product ordered
- Missing important parts or accessories
- Significantly different from the product description
Return requests should be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.
Products must generally be returned in their original condition, with original packaging, tags, accessories, manuals, and other items supplied with the order.
2. Products That Cannot Be Returned
Certain products may not be eligible for return because of their nature, hygiene requirements, personalization, or other applicable restrictions.
A product may also be ineligible for return if it:
- Has been used, damaged, altered, or modified after delivery
- Is missing its original packaging or accessories
- Has been damaged because of improper handling or use
- Was specifically marked as non-returnable on the product page
- Was personalized or made according to customer specifications
The applicable return conditions shown on the product page will take priority where they provide specific information about that product.
3. Damaged or Incorrect Products
Please inspect your order when it is delivered.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible and provide your order details along with clear photographs or other relevant information.
We will review the request and, where applicable, arrange a replacement, return, or refund.
4. How to Request a Return
To request a return, please contact us with:
- Your order number
- Name used for the order
- Product name
- Reason for the return
- Photographs or other supporting information, if applicable
Our support team will review your request and provide further instructions if the return is approved.
Please do not send a product back before receiving return instructions from us.
5. Refunds
Once an approved returned product has been received and inspected, we will process the refund where applicable.
The refund will normally be made using the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, payment provider, or card issuer.
If a refund is approved, any applicable shipping or other charges will be handled according to the circumstances of the order and the applicable terms.
6. Exchanges
Where an exchange is available, the replacement product will depend on stock availability.
If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.
7. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Orders that have already been processed, shipped, or delivered may not always be eligible for cancellation. In such cases, the applicable return procedure may need to be followed.
8. Sale and Promotional Products
Products purchased during a sale or promotional offer may have different return or refund conditions.
Please check the product description and applicable offer terms before placing an order.
9. Return Shipping
Where a return is required because the wrong product was sent or the product arrived damaged or defective, we will review the circumstances and provide appropriate return instructions.
For returns requested for other reasons, return shipping arrangements may depend on the product and the applicable return conditions.
10. Refund Delays
If your refund has been approved but has not yet appeared in your account, please first check with your bank or payment provider.
If the refund is still not visible after the applicable processing period, contact us with your order details so that we can assist you.
11. Changes to This Policy
Bajaar may update this Refund and Return Policy from time to time to reflect changes to our services, products, procedures, or applicable requirements.
The updated version will be published on this page with a revised Last Updated date.
12. Contact Us
If you have questions about a return, refund, exchange, or cancellation, please contact us through the Contact Us page on our website.
Please include your order number and relevant details so that we can assist you more efficiently.
